About this provider

At HCE our primary mission is "To Improve People's Lives within our community" and that is what we do every day. We want to be recognised as a high quality leading provider of care and support for the elderly within the community of Kirklees. We believe our mission is to enrich lives. That begins with every life we encounter: Our employees; our clients and those who love and care for them within the communities in which we operate; our stakeholders and those who are yet to become our customers. We are committed to support our clients to remain independent within their own homes by providing high quality; compassionate care. Care defines this agency and the work we offer as people expect care to fit their needs, consistently.

Compassion is a core objective of this agency; it is how we provide care which is given through relationships based on empathy; respect and dignity. Our employees must be competent; they must attain the ability to understand their client’s health and social requirements needed to promote health and well-being within the community. We recognise communication to be central in attaining successful caring relationships together with effective team working which benefit our clients and colleagues. Additionally, our employees need to have courage in order for them to do the right thing for their clients, to speak up when they have concerns and to have the personal strength and vision to innovate and to embrace new ways of working. Finally, commitment to our clients is a cornerstone of what we do as we need to build on commitment to improve the care and experience for our clients, to take action to make our vision and strategy a reality for all our clients to meet with the health; care and support challenges ahead.

Our codes of practice are underpinned by legislation such as:-
• The Care Act: Safeguarding Adults (2014)
• Care and Support Statutory Guidance: Promoting Well-being (2016)
• NHS Codes of Practice: Confidentiality (2003)
• Social Care Workers Codes of Practice (2010)
All these codes are implemented within our codes of conduct of our employees, all of which will be monitored and assessed constantly while in our employment.

Manager’s credentials:-
Degree Health and Well-being (Teesside University 2016)
Degree Business Management (Teesside University 2017)
13 years experience of working within the care sector
20 Years experience of working within finance.
Corporate Objectives
• To be Known as a high quality leading provider of domiciliary care amongst the elderly within our community (Kirklees)
• To provide continuation of care with a lead named carer and named secondary carers
• To promote health and well-being: Holistic definition of health and well-being is looking at an individual’s health and lifestyle considering all four factors, physical, intellectual, emotional and social. It focuses on the whole body and mind not just a part of the body and the symptoms of the problem. It will look at the lifestyle of the individual such as nutritional deficiencies, causes of stress and why there is a lack of good health and well-being.

A holistic approach will involve the individual taking responsibility for their health and well-being. They do this by educating themselves and being active in maintaining and improving their health and well-being.
• Promote inclusion into society: “The promotion of social inclusion among elderly persons who are excluded from society because they are house-bound, or who are unable to drive or easily access public transport, by the provision of:
1. Transport service to and from recreational and public services;
2. Outings and social trips including transport to and from home;
3. Information technology at home to enable them to access the internet”.
• “To promote social inclusion for the public benefit by preventing people from becoming socially excluded, relieving the needs of those people who are socially excluded and assisting them to integrate into society.
For the purpose of this clause ‘socially excluded’ means being excluded from society, or part of society, as a result of being a member of a socially and economically deprived community.”
• “To promote social inclusion for the public benefit by working with people in (insert geographical area of operation) who are socially excluded on the grounds of their ethnic origin, religion, belief or creed (in particular, members of the Muslim community) to relieve the needs of such people and assist them to integrate into society, in particular by:
1. Providing a local network group that encourages and enables members of the Muslim community to participate more effectively with the wider community;
2. Increasing, or coordinating, opportunities for members of the Muslim community to engage with service providers, to enable those providers to adapt services to better meet the needs of that community.”