Kirklees Council has set up this website to make it easier for everyone to find the care and support they need. There are some important things you need to know, and think about, to make sure that you are making the right choices, and keeping safe, if you choose services from this site.
The site is run by a national company called "shop4support". Companies and individuals can put themselves onto this site and there are no checks made about them - if shop4support are made aware that there are problems with a particular company or individual they can take steps to remove them - but there are no initial checks made. You need to make your own checks and feel comfortable about the services you are purchasing. This section provides information and advice about how to keep safe when using this site.
Initial conversations with a care provider is a good introduction to a future relationship and how easy it will be to talk to or work with them.
Your support provider should confirm a price that will not change after you and they have signed the contract, unless by agreement. Please note that this may be a different amount to that stated on Connect to Support.
If things go wrong you want to be certain that any problems can be solved quickly and efficiently.
If you are buying equipment or assistive technology
Who should you contact if things go wrong?
Is there a complaints procedure? Is it easy to understand?
Do you think that potential complaints will be taken seriously and investigated?
Does the procedure tell you how they will feed back to you about what is happening as a result of your complaint - and what you can do if you are still not happy?
We believe one of the best ways of finding out how good a service is, is by listening to the views of other people who have used it.
The star ratings on this site are based on user feedback and as more and more people add to this feedback, this will build up a picture of how good a company or individual is.
When you have received a product or service from a provider through Connect to Support please leave a star rating / feedback to help other customers.
The Council has contracts with a wide range of different social care provider organisations. When we have a contract we monitor this, usually through visits to the organisation's premises, and/or to where the service is delivered. To let you know which services are contracted to the Council we have used the following symbol:
This tells you that we are working with them and some kind of regular monitoring will be taking place. The kind of monitoring will vary from service to service. If, through this monitoring, we find there are issues with service delivery (and from time to time almost all organisations can experience problems with quality of service) we will be addressing these with the organisations and giving them timescales to resolve them.
The kinds of companies that we undertake regular contract monitoring of include:
If an organisation does not have this symbol it does not mean that they are not a good provider, it just shows that the Council is not currently contracting with them and so is not regularly monitoring their service.
AgeUK in Kirklees operate a directory of businesses who are signed up to their customer charter. If a business is on their directory you will see the following symbol next to their name:
This indicates that these businesses are:
The Care Quality Commission (CQC) is responsible for overseeing those organisations who have to be formally registered in order to deliver personal health and social care services.
These services include:
The CQC check whether these organisations are meeting government standards and have a website where they list all the regulated services and provide information about their latest inspections of these services. We advise that you look at this information before making any decisions about social care provision.
Caring cars is an agreement between Kirklees Council and local taxi companies. It aims to promote safe and confident taxi travel so that older people in Kirklees can get about with a basic level of support. If a taxi company is a Caring car you will see this symbol on their store.
Caring cars taxi companies will:
The driver will:
Things you should remember when booking a taxi under Caring cars:
You can use this form to register any query or complaint you may have about this website or any of the content within it. Simply fill in the details below and this will be sent directly to us to investigate. We will always try and respond within one working day.
Page Reference: Choosing the right services
Kirklees Council value your feedback so they can improve this website for you. Please take part in this short 2 minute survey by clicking on the button below.
Do you want to leave feedback about: